Our UX experts review your product, prototype, design, or service to analyze its strengths, pinpoint weaknesses, and suggest opportunities for improvement. We provide a detailed report that contains:

• Findings illustrated with screenshots or videos and explained from a UX perspective,
• Prioritized recommendations for addressing the problems, improving the user experience and, ultimately, boosting your business.
• Additional related information and suggestions for further UX work.

Compared to user testing, an expert review is usually faster and has a broader coverage of the product. Comparative studies show that „Inspections carried out by experienced practitioners are valuable and comparable to usability tests in the pattern of problems identified.“ Source Usability test vs. inspection, DialogDesign. What is missing in expert reviews is the voice of the users and their specific needs, pains and joys with the product.

Coverage

The review covers:

• Orientation: structure, location and ordering of the elements, ability of users to navigate in the product.
• Interaction: ease of use, predictability of control actions, consistent behavior of UI elements, perceived user control over the interaction with the product.
• Understanding: titles, labels, descriptions, instructions, messages (user documentation excluded).
• All known main user tasks (agreed upon with you).
• The basic human needs in a place such as personalization and differences between novices and experienced users.
• (Optionally) Communication with users – email correspondence, documentation, support, and community presence.

A typical review at a glance

• 2 expert reviewers who work alone and then combine their findings.
• 5-10 business days.
• Detailed report including findings, analysis, and recommendations.
• Meeting with your team for a presentation and discussion of the results.